Terms and Conditions

1. Acceptance of Terms

By accessing or using any part of Samm Care's website or services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you are not permitted to use our platform.

2. Eligibility

Samm Care is designed for individuals aged 18 and above. If you are under 18, you may use our services only with the consent of a parent or legal guardian.

3. Services Offered

• Search Engine: Explore a comprehensive database of medical information, medications, and health resources.
• AI Question and Answer Generation: Receive accurate, science-backed answers to your health questions from our advanced AI system.
• Medical Stores: Locate nearby pharmacies and easily find essential medications.
• Find Doctors: Discover qualified healthcare professionals based on your location and healthcare needs.
• Find Hospitals: Access a directory of hospitals and clinics specializing in various fields of care.
• Medications: Learn about prescription drugs, their uses, side effects, and interactions.

4. Medicine Orders

4.1 Purchaser eligibility

These provisions apply to medicine purchases; subscription provisions apply separately. You must be ordering for yourself or be authorized to order for the patient. When ordering for a child or another person who needs assistance, obtain the appropriate parent, guardian or caregiver authorization. The account eligibility and parent or guardian consent requirements in section 2 also apply.

4.2 Medicines and prescriptions

We follow Bangladesh medicine-sale requirements, including section 40(d) of the Drugs and Cosmetics Act 2023: non-OTC medicines, including antibiotics, require a registered medical practitioner's prescription. OTC classification depends on the exact medicine and formulation; unclassified medicines require prescription review on our platform. Restricted medicines are not available for online ordering. Read the official Act.

4.3 Pharmacist review

You must provide an authentic, readable and complete prescription applicable to the patient and medicines ordered. A qualified pharmacist checks the prescriber, patient, prescription date, medicine, strength, instructions and quantity. Payment or image upload does not guarantee prescription approval or dispensing. We may request clearer images or clarification, or decline an order that cannot safely or lawfully be fulfilled. Do not alter a prescription. Replacing it requires a new review. Prescription approval applies only to that order and does not authorize unlimited repeats.

4.4 Payment at checkout

Payment is required when placing an order. Your transaction reference is checked against the payment provider's records; entering a reference alone does not verify payment. Prescription approval and payment verification are separate checks. Do not send a second payment when retrying checkout or replacing a prescription. If you paid and checkout fails, retain the transaction reference and contact support if the order is missing.

4.5 Fulfilment and cancellation

Prescription orders remain on hold until approved. We do not automatically substitute medicines or change prescribed doses or quantities. If a change is needed, contact support; an incorrect order must be cancelled and reconciled before a corrected order is placed. Cancellation or rejection of a prepaid order triggers payment reconciliation and the refund process. Delivery estimates are not guarantees; applicable statutory delivery and refund obligations still apply. We will not dispatch restricted medicines or medicines requiring transport conditions that the delivery service cannot meet.

4.6 Support and consumer rights

This service is not emergency care or a substitute for medical advice. Contact support@care.sammx.com for order, prescription, cancellation or payment issues. The medicine-specific Refund Policy governs medicine refunds and takes precedence over subscription-only refund exclusions. Nothing in these terms excludes rights or remedies provided by Bangladesh law.

5. User Content and Conduct

You retain all rights to the content you submit (queries, reviews, etc.). By submitting public content, you grant Samm Care a non-exclusive, royalty-free license to use, modify, and publish that public content. This publication license does not apply to prescriptions, private medical records, payment information or private order data; their use is limited to the purposes in our Privacy Policy. You must not submit any content that is illegal, offensive, or harmful.

6. Information Accuracy

While we strive to provide accurate and up-to-date information, errors may occur. You acknowledge that you are using our services at your own risk and should make health decisions based on your own judgment.

7. Disclaimer of Warranties

Samm Care's services are provided "as is" without warranties of any kind, whether express or implied. We do not guarantee the accuracy, completeness, or reliability of the information presented.

8. Limitation of Liability

Samm Care will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our services. This includes, but is not limited to, damages for loss of data, profits, or business interruption.

9. Intellectual Property

All intellectual property rights related to Samm Care's website and services are owned by us. You may not copy, modify, distribute, or exploit any part of our content without express written permission.

10. Termination

Samm Care reserves the right to terminate your access to our services at any time, for any reason, and without prior notice.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising out of or related to these terms shall be resolved in the courts of Bangladesh.

12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at support@care.sammx.com.